What's New at Peru Utilities
Due to the current Coronavirus pandemic, the Peru Utilities Service Board meeting scheduled for Wednesday, January 6, 2021, at 4:00 p.m. will also be conducted via Zoom Conferencing.
The public will be able to participate in this meeting by connecting to the following link:
Join Zoom Meeting https://zoom.us/j/99413095502
Meeting ID: 994 1309 5502
Due to our community's high Covid-19 positivity rate, we are closing our Customer Service Lobby from 12/10/2020 - 12/28/2020. This decision was based on the need to slow the spread and help to protect our community, customers, and employees. Our drive-up window is open and our employees are on duty. Please call 765-473-6681 for any questions.
Please Stay Safe!
NOTICE TO ALL CUSTOMERS RECEIVING ENERGY ASSISTANCE FROM IHCDA (project safe):
These funds may ONLY be applied to the electric portion of your utility bill. Therefore, please pay all other services, including electric tax, penalties, water, wastewater, stormwater, and trash, even if the bill states “do not pay.” 2019-2020 we processed these funds differently, and we understand this wasn't very clear. Peru Utilities has reverted to posting all funds when received. Please call to inquire about your balance.
The moratorium of all nonpayment service disconnections ends on August 15th, 2020. Peru Utilities will be accepting payment arrangements for the past due balance plus the current bill over the next 6 (six) months. Past due divided by 6 plus each month's current bill. To aid our customers with daunting financial hardships, here is a list of assistance agencies not only for your utility bills but with other situations you may be facing.
You may consider calling your trustee for the township you reside in as well. Miami County also supports the 211 program. On any phone, dial 211. This service has a multitude of beneficial agencies, assistance, and support solutions.
The customer portal provides a simple web interface where customers can view usage statistics, compare their usage against temperature, and receive custom usage alerts via email or text messaging. Customers are encouraged to track their Electric and Water usage through the portal; they will be able to see their consumption on an hour by hour basis, set alerts for out of the ordinary consumption, and much more.
To sign up for our Customer Portal, please click on the following link (Customer Portal) or click on the Customer Portal link at the top of our page.
If you are having issues signing up for our Customer portal, be sure to check out our Step-by-step Instructions we have set up!
Please note that this account is NOT attached to or associated with your online bill pay account in any way.